Contact Support
Email Dog Friendly Rooms support at {{SUPPORT_EMAIL}}. Include your booking ID, the hotel name and your check-in date so we can find your reservation quickly.
- Cancel or change a booking
- Email us your booking ID. Refunds follow the cancellation policy shown on your confirmation and are returned to your original payment method by Nuitée.
- A charge you do not recognize
- Bookings made here appear on your statement as Nuitée, our booking partner. Send us the date and amount and we will match it to a booking.
- A pet fee that differs from our listing
- Tell us the hotel and what you were charged. Pet fees are set and collected by hotels, and we correct listings when a hotel's published policy changes.
- Problems at check-in
- Ask the front desk to look up your hotel confirmation code, then email us with your booking ID if it is not resolved.